Wilmont Kreis

Nicole Allard is a doctor shopper, more accurately a professional patient actor similar to those used today to train medical students, and her background in theater makes her ideal for the job. Shoppers have been used for years by clinics or insurers. Many doctors see shoppers in their practice and never know it. They report to their employer the nature of the visit—what was done and how, allowing the third party to determine the quality and value of the visit as well as the practice. Later shoppers like Nicole were used by insurers to investigate improper billing. Finally they were used by the government to root out criminal fraud. Initially they were government agents, but when I saw the administration considering using professional shoppers instead, Jack hired Nicole and the fun (and chase scenes) began.